How to Order

Placing Orders

We accept orders via fax, online or phone 24 hours a day.

New customers; please call our office at 717-464-4165 so that we can connect you with one of our sales representatives. In the meantime please fill out the New Customer Application.

Current customers; please let us know if we can provide you with a reorder sheet based on your past orders.

Order Lead Time

Orders must be in by 4:30pm for next day delivery; however we do accept revisions after the order deadline. Pick-up orders must be placed one hour prior to picking up. Warehouse pick-up hours are Monday-Friday 7am-4:30pm.

Order Quantities

There are no order minimums. For orders under $300 there is a $42 delivery charge and orders under $200 there is a $32 delivery charge.

Pricing

Email info@hometownprovisions.net or call our office at 717-464-4165 for current prices.

Customer Credit & Return Policy

Hometown Provisions guarantees the quality of every product we sell! In order to reduce claims we ask our customers to check their order upon delivery. All shortages, wrong merchandise, damaged goods, etc. should be reported within 24 hours of delivery to customer service: 717-464-4165. Hometown Provisions reserves the right to approve or reject all requests for credit based on this Credit & Return Policy.

  •  All claims for return products-damaged, short/out of code, wrong product or shortages must be reported within 24 hours upon receipt of goods.  No returns will be accepted without proper authorization from Hometown Provisions’s office. Should you receive product with quality issues, please provide the lot number to your sales rep or customer service.
  • Produce returns must be reported immediately on day of delivery.
  • If there is an item (not special order) at the time of delivery that you do not want, or was sent in error, request that your driver contact the office to make any adjustments. The office will advise the driver of how to proceed..
  • If you receive product that is damaged but still saleable and you are willing to use it please contact your sales representative or customer service for an authorized price adjustment.
  • All returns must be in their original boxes and the product packaging unopened.
  • Product is not a “guaranteed sale”.
  • Product cannot be returned for credit that has been priced or labeled.
  • Return product must be stored properly in refrigerator, freezer or dry stock until it is picked up.
  • Credits will be issued within the next week after the product has been returned and inspected.
  • If there are other concerns regarding your order just give your sales rep a call.

These guidelines may not be all inclusive but are intended to make the process fair and transparent. Our mission is to provide personalized service and quality products that meet or exceed our customers’ needs and expectations. Please feel free to contact us regarding any praise or concerns. We are continuously working to give the best service possible.